Terms and Conditions - Gardener Holborn
Welcome to Gardener Holborn. By accessing or using our services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our services.
1. Introduction
These Terms and Conditions govern your use of the services provided by Gardener Holborn. By engaging our services, you acknowledge that you have read, understood, and agree to be bound by these terms.
2. Definitions
- Client: The individual or entity requesting gardening services.
- Services: All gardening and maintenance services provided by Gardener Holborn.
- Agreement: This Terms and Conditions document.
3. Services Provided
Gardener Holborn offers a range of gardening services, including but not limited to:
- Garden design and planning
- Planting and landscaping
- Regular garden maintenance
- Seasonal clean-ups
- Tree and shrub care
3.1 Customization of Services
We understand that each garden is unique. Therefore, we offer customized solutions tailored to meet the specific needs of your garden.
4. Booking and Appointments
To schedule a service, clients can contact us via our preferred communication channels. Appointments are subject to availability and confirmed upon receipt of a booking request.
4.1 Rescheduling Appointments
Clients may request to reschedule their appointments at least 48 hours in advance. Failure to do so may result in cancellation fees as outlined in our Cancellation Policy.
5. Payment Terms
Payments for services rendered are due upon completion unless prior arrangements have been made. We accept various payment methods for your convenience.
5.1 Invoices and Receipts
Upon request, we provide detailed invoices and receipts for all transactions.
6. Cancellation Policy
Clients may cancel their appointments with no penalty if done at least 48 hours before the scheduled service. Cancellations made within 48 hours may incur a fee equivalent to 50% of the service cost.
6.1 Emergency Cancellations
We understand that emergencies occur. In such cases, please contact us as soon as possible to discuss potential waivers of cancellation fees.
7. Responsibilities of the Gardener
Gardener Holborn is committed to delivering high-quality services. This includes:
- Using professional and sustainable gardening practices
- Maintaining punctuality and reliability
- Ensuring the safety of both clients and the gardening team
7.1 Quality Assurance
We strive to exceed client expectations. Should any issues arise, we are dedicated to resolving them promptly and effectively.
8. Responsibilities of the Client
Clients are expected to:
- Provide access to the property during scheduled service times
- Communicate any specific requirements or concerns
- Ensure the safety of pets and children during gardening activities
8.1 Property Preparation
For optimal service delivery, clients may need to prepare certain areas of their garden in advance, such as clearing personal items or securing valuable possessions.
9. Liability
While we take every precaution to ensure safety and quality, Gardener Holborn is not liable for:
- Pre-existing damage to property
- Unforeseen natural events impacting garden health
- Client's personal items or pets that may be affected during service
9.1 Insurance
We maintain comprehensive insurance coverage to protect against accidental damage during service delivery.
10. Privacy Policy
Your privacy is important to us. We collect and use personal information solely for the purpose of providing our services. We do not share your information with third parties without your consent, except as required by law.
10.1 Data Security
We implement industry-standard security measures to protect your personal data from unauthorized access, disclosure, or destruction.
11. Governing Law
These Terms and Conditions are governed by the laws of the jurisdiction in which Gardener Holborn operates. Any disputes arising from these terms shall be resolved within this jurisdiction.
11.1 Dispute Resolution
In the event of a dispute, both parties agree to seek an amicable resolution through mediation before pursuing legal action.
12. Amendments to Terms
Gardener Holborn reserves the right to modify these Terms and Conditions at any time. Clients will be notified of significant changes, and continued use of our services constitutes acceptance of the updated terms.
12.1 Notification of Changes
Updates to the Terms and Conditions will be communicated via the client's preferred contact method, ensuring transparency and awareness.
13. Termination
Either party may terminate the service agreement with written notice. Upon termination, any outstanding payments for services rendered up to the termination date must be settled promptly.
13.1 Effect of Termination
Termination of services does not absolve either party from obligations incurred prior to the termination date.
By engaging with Gardener Holborn, you acknowledge that you have read, understood, and agree to these Terms and Conditions. If you have any questions or require clarification, please refer to our Privacy Policy or contact us through our official channels.